Details

    • Type: Improvement Improvement
    • Status: Closed Closed
    • Priority: Major Major
    • Resolution: Complete
    • Affects Version/s: None
    • Fix Version/s: 2.5
    • Component/s: Development
    • Security Level: Public (Public: Anyone can view)
    • Similar issues:
      KULRICE-12361Add exception message to incident report screen
      KULRICE-8291Correct Incidents Names Being sent to the Service Desks without user Information (2991)
      KULRICE-5557KRAD: Incident Report - Stack Trace area needs a float clear
      KULRICE-9214Incident Report page Cancel Button
      KULRICE-8343Allow user feedback and exception incidents to be reported in the same way, but to potentially different email lists
      KULRICE-9840KRAD Demo Travel Account Maintenance Edit NPE Incident Report
      KULRICE-11366Create Automated Functional (Smoke) Tests for Incident Report (old sample app)
      KULRICE-10341Freemarker and SQL Exceptions in logs without Incident Report
      KULRICE-10624Incident report on second progressive disclosure demo
      KULRICE-12612Incident report on Disable Widgets
    • Rice Module:
      Rice Core
    • KAI Review Status:
      Not Required
    • KTI Review Status:
      Review Completed
    • Code Review Status:
      Not Required
    • Contributing Institution:
      Indiana Univ
    • Include in Release Notes?:
      Yes

      Description

      At IU we found that adding a few extra pieces of information to incident reports helps diagnose issues a lot easier:

      1. Application code
      2. Environment
      3. Server IP
      4. Server host name

      This allows a developer to know which application and machine the user was on when they got an incident so they know where to go look for more detailed logs.

        Activity

        Hide
        James Bennett added a comment -

        Ensure this is implemented for both KRAD and KNS

        Show
        James Bennett added a comment - Ensure this is implemented for both KRAD and KNS
        Hide
        Shravya Saripella (Inactive) added a comment -

        Contribution complete.

        Show
        Shravya Saripella (Inactive) added a comment - Contribution complete.
        Hide
        Jessica Coltrin (Inactive) added a comment -

        moving IU contributions to 2.5

        Show
        Jessica Coltrin (Inactive) added a comment - moving IU contributions to 2.5

          People

          • Assignee:
            Shravya Saripella (Inactive)
            Reporter:
            James Bennett
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:

              Structure Helper Panel