Sorry, I should have included some more info on this
We haven't actually tried switching our database (this is our IU rice databse) over to the utf8 charset (although we are fairly confident this would resolve the issue). Also, I wouldn't want to switch the charset on KUALI or KUL1PTD because those are KFS databases I believe?
According to the DBAs and documentation we've read, this requires a full export and re-import of the database. Here is the response we got from our DBAs regarding this:
1) To our knowledge, there is no such thing as an
individual table conversion. The Character set is
applicable to the entire database.
2) We are not aware of any issues with DSS, but of
course, testing is recommended.
3) It would not only require an IMPORT/EXPORT
process, but would also require the creation of a new
database and likely some lossy conversion issues to
be address by the development staff.